If your question is not covered below, reach out through the contact channels in the footer — we answer in the order messages arrive.
By creating an order on YoMix you confirm that the coins you deposit are yours to mix and that mixing is legal in your jurisdiction. YoMix is a technical tool — not a financial advisor, not a compliance service. The operator is not responsible for how mixed coins are used after delivery.
Every order has a three-day retention window. After that window closes, all order data is removed permanently. The letter of guarantee is the only record you keep of the transaction, so download it before sending funds.
We reserve the right to refuse service to any deposit that looks like a clear attempt at network abuse (dust, double-sends, repeat probing, stolen-funds reports) and to cancel an order with a full refund to the deposit address minus the on-chain fee.